Shipping & Returns

SHIPPING: We are shipping within EU and US mainland with a flat fee of 99 euros. To all other countries we will send you a custom quote on shipping to your selected destination. We offer free curbside delivery service which means that items will be delivered on the sidewalk or the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. For white glove services, please contact hello@interior123.com . Flat fee shipping is only applicable in the US to all contiguous states. For orders to Alaska, Hawaii, Puerto Rico you need to contact us directly to get precise quotes for shipping and delivery.

Flat fee shipping is also offered to EU orders. All Mediterranean Islands like Baleares, Corsica, Sardinia, Sicilia, Malta, Cyprus will recive a custom shipping quote.

Free sea freight to port is offered for orders over €9000 to Middle East, Asia and Australia.

What if my order is not in stock?

U.S orders: In case of your order is not in stock, we will notify you the lead time by email. Lead time is typically 5-7 weeks. If we do not have a response from you within 24 hours after notification message is sent, we acknowledge that you wish to proceed with your order.

EU orders: Orders will be shipped to you directly from the Netherlands. Delivery time is usually 7-10 business days from the date of purchase. In case of products not beeing in stock we will notify you by email when the product will be available. If we do not have a response from you within 24 hours after notification message is sent, we acknowledge that you wish to proceed with your order. 

Middle East, Asia and Oceania: standard shipping is automatically calculated at the checkout page, offering express parcel service for small items and sea freight for larger items. Custom clearance and importation duties will have to be paid by the client.

Can I return my items?

Returns should be reported to us within 72 hours of the delivery date. Items must be returned in new condition, unused and in the original packaging. Clients are responsible for all outbound and return shipping. Restocking fees may apply. Returned items must be received within 20 days. Gift cards are not returnable.

Shipping charges are non-refundable with the exception of damaged or defective merchandise. If an item is received damaged, it must be reported to us within 72 hours of the delivery date with pictures attached. All exchanges and refunds are subject to seller approval.

Can I cancel my order?

In case of cancellation, in stock orders must be cancelled within 24 hours and custom orders must be cancelled within 72 hours.

After 72 hours, all sales are final even deposits for custom orders.

Due to the craftsmanship and raw materials used, some products may vary in finish, or color.

How long will we hold your items?

Interior123 offers to its US clients two months of storage for FREE from the moment the items arrive at our facility. After that the client will be charged 2% of the full price of the products.

How do I know when my order is shipped?

Once you place your order with us, we'll provide you with the necessary tracking information. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order.

Out of stock or special made-to-order items usually ship from our distribution center within 4 to 12 weeks.

Contact us by email at hello@interior123.com with any questions or to discuss special delivery options.

 



* Only 1 discount code can be used per transaction. Only applies to retail price products.

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